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Is there a dress code for dinner?
Many hotels observe an evening dress code, requiring men to wear a collared shirt and, in some cases, a jacket and tie. We encourage you to verify with your travel agent or the hotel whether a dress code is followed.
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What is a fuel surcharge, and how much is it?
Due to the increased cost of fuel, many airlines are charging a fuel surcharge. We will do everything possible to get your tickets at the lowest price, however, we cannot be responsible for vendor surcharges. These additional charges, which typically range from $20.00 - $60.00 per person, need to be paid in cash at the airport on the day of your departure. In some cases, these may be collected in advance.
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What types of activities can we expect once we get there?
Activities and entertainment will vary depending on your destination. We recommend contacting the front desk upon check-in to inquire about optional guest excursions. Available tours are run by independent companies, at an additional cost to guests. The hotel may also feature activities and entertainment throughout the day, ranging from volleyball games on the beach to talent shows. Specific activities vary by destination and hotel.
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Can I have a specific room that I stayed in before?
We would be happy to request the room that you had on a previous trip, however, this is only a request and cannot be guaranteed.
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What does All-Inclusive mean?
The exact definition can vary from resort to resort. Generally, it includes all of your meals, non-motorized water sports, tipping and beverages. Since this differs between properties, it is a good idea to inquire about your specific vacation.
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What if another person wants to come along later? Can I add them after making final payment?
All rates are based on the present occupancy and availability. While in most cases it is possible to add an extra person, providing the room permits this, your present rate will not be protected and could possibly change. The person you are adding could pay a different rate as well and there may be change fees involved. In addition, in some cases, changes will not be permitted.
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Why is it so expensive for one person to go alone?
Hotels and cruise lines base their rates on double occupancy. Therefore, when traveling alone, you will be charged a supplemental fee. This only applies to the room rate, taxes and airfare costs do not increase for this reason.
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Is there a benefit in purchasing travel insurance?
Absolutely. In life, we never know what is going to happen. Trip insurance offers you protection if you have to cancel due to injury, sickness, or death to you, a traveling companion, or immediate family member. It does not cover unstable, pre-existing conditions. Additionally, it provides emergency assistance while you are on your vacation. If you have specific questions regarding the insurance policy, you may contact Berkely Leisure Care directly at (800)453-4059.
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How do I get a passport?
You may apply for a passport at your local post office. Many cities also have local passport offices. For further information regarding obtaining a passport, please consult: http://travel.state.gov/passport/passport_1738.html. Please keep in mind that you will need to allow 6-8 weeks for your passport to be processed.
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My passport has my middle name printed on it. Do I need to have my middle name on my tickets?
Your tickets will be printed to reflect your first and last name only. Middle names and suffixes are not necessary.
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I am planning my honeymoon. Since I'll be newly married at the time of travel, should I use my married name or my maiden name when making a reservation?
Depending on whether or not you can obtain a copy of your marriage certificate prior to departure, you may do one of two things: You may reserve your vacation in your maiden name and carry Proof of Citizenship that reflects your maiden name. OR You may reserve your vacation in your married name and carry Proof of Citizenship that reflects your married name. Please note that if you carry several types of identification reflecting your married and maiden names, it is suggested that you also carry a copy of your marriage certificate to document your name change.
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I have made a last-minute reservation. How will I receive my travel documents?
For reservations that included airfare, arrangements may be made with you in order to set up an overnight delivery. In some instances, it may not be necessary to have actual tickets, as e-tickets are sometimes utilized. If you are unsure whether or not to be expecting travel documents prior to your departure, please consult one of our Customer Service Representatives.
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What Proof of Citizenship do I need for my vacation? Do I need a passport?
The U.S. Department of State and Homeland Security has announced that U.S. Citizens will soon be required to present a valid passport to exit or re-enter the United States. The requirement will be implemented in stages, as follows:
December 31, 2005: U.S. citizens will now be required to present a valid U.S. passport for all air and sea travel to or from the Caribbean, Bermuda, Central and South America.
December 31, 2006: U.S. citizens will now be required to present a valid U.S. passport for all air and sea travel to or from Mexico and Canada.
December 31, 2007: U.S. citizens will now be required to present a valid U.S. passport for all air, sea and land border crossings.
Please keep in mind that you will need to allow 6-8 weeks for your passport to be processed. For further details regarding the Western Hemisphere Travel Initiative, as well as further information regarding obtaining a passport, please consult: http://travel.state.gov/passport/passport_1738.html.
Non-U.S. citizens should contact the consulates or embassies of the countries visited regarding the proper documentation necessary for travel. We recommend all travelers confirm the entry requirements for all countries prior to departure. The following website may assist you in verifying the required documentation for travel: http://travel.state.gov/travel/tips/brochures/brochures_1229.html. Please be advised that knowing, securing and bringing the required identification is solely the responsibility of the passengers. We are unable to provide refunds for clients who do not possess the necessary documentation.
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